Tips are accepted and can be given in person or left at reception for the technician to collect at the end of the day. 100% of the tip goes to the member of staff and tips are not pooled. We do not accept tips on card at present. Tip envelopes are available at salon reception if required.
All under 16’s must be accompanied by an adult when attending their appointment. We do not do any treatment that involves using the UV UV/LED lapms i.e. gel based polish (shellac) or nail extensions, brow and lash tint or lash extensions, on anyone under the age of 16.
We do not offer refunds on services. If you have an issue with a service, we will do everything we can to rectify it for you. If you wish to return a product that you purchased from Studio8, it must be with 14 days with your receipt and in a saleable condition that has not been tampered with.
Gift vouchers that are lost or stolen cannot be replaced or cancelled, once the voucher has been purchased either online or in salon, it becomes the responsibility of the person who purchased it. Gift vouchers cannot be exchanged for cash. Please note there is no expiry date on our vouchers and they can be used in any Studio8 branch.
We kindly ask that you arrive at least 5/10 minutes before your appointment start time. If for any reason you are running late, please call or email us to inform us. If you do arrive late it may result in a reduction in your treatment time, and you will be required to pay the full cost of your treatment.
We guarantee our gels and Shellac/gel polish for 7 days and will fix up any mishaps within this time. After 7 days is standard wear and tear. To make them last as long as possible, follow these tips.
→ Get glam rubber gloves for any cleaning, washing up and gardening.
→ Keep cleaning gels and detergents as far away as your ex.
→ Don’t leave your hands soaking in a gorge bubbling hot bath or spend your time hanging around saunas or steam rooms.
→ Don’t cut or file your nail while you have Shellac/gel polish on (what the hell do you think we’re here for?!) as it gets rid of the seal we put on the free edge.
→ Simple things like peeling stickers off magazines, opening cans etc can break the seal so be super careful (or better yet, get someone else to do it for you.)
→ When you’re living your tropical life, make sure to wipe sunscreen/chlorine/insect repellent off Shellac/gel polish as it can cause it to stain (fake tan also)
→ Hand cream that contains lanolin can cause lifting
→ Gels need to be refilled every 2.5/3.5 weeks
→ Avoid being heavy handed
→ Beware of toilet flushes, opening drink cans, microwaves
→ Typing can cause breakeages/chips
Patch test/skin test required for treatments: brow wax, tint, lash tint and lash extensions. Has to be done 24 hours before treatment is held.
We understand that sometimes it is necessary or reschedule or cancel appointments. Therefore, please notice us at least 24hours prior your appointment time.